Description

Duties & Responsibilities

• Applies complex updates and fixes to various applications.
• Facilitates planning of application updates to minimize downtime.
• Troubleshoots and resolves issues with the application(s) at the system level.
• Sets up and monitors the application servers and web servers for various applications.
• Performs application tuning according to vendor instructions, as needed.
• Documents system proposals, outlining problems, alternatives and recommendations.
• Recommends solutions based on performance, costs, scheduling, time and benefits.
• Documents process diagrams, data flow diagrams, data maps and data dictionaries as appropriate.
• Creates and maintains system documentation.
• Creates and maintains documentation on any modifications to default installation of various applications.
• Creates documentation and check lists for internal processes that can be easily understood by another team member.
• Responsible for coordinating change and configuration management for all application changes in the enterprise.
• Test and validation of desktop packages including service packs and critical manufacture updates.
• Plans, applies and validates upgrades, patches and customizations.
• Recommends, gains approval for and implements system improvements.
• Participates in design teams associated with enhancements to the applications.
• Performs other duties as assigned or needed.
• Facilitates system administration support including server and client installations, and associated documentation required to optimize the performance of this system.
• Develops, tests, and maintains system backups.
• Monitors and provides performance tuning to system components as required to ensure optimum system functionality.

Qualifications

• 4-year college degree (CIS, CS, MIS preferred) or education and work experience equivalent.
• Minimum of three years’ experience:
  • Providing datacenter level support for software applications.
  • Data Base Operator skills with Microsoft SQL Server (MCDBA is a plus).
• Expertise managing websites and web applications (.NET preferred).
• Demonstrated knowledge of web clustering technologies and deployment tools.
• Knowledge of database connectivity issues.
• Knowledge of Microsoft Operating Systems and Active Directory.
• Knowledge of TCP/IP connectivity over an Ethernet based network.
• Strong analytical and troubleshooting skills.
• Must be detail oriented.
• Effective presentation, organizational and planning skills.
• Exceptional communication skills with the ability to explain complex procedures in an easily understood manner.
• Demonstrated organization skills with the ability to prioritize tasks, organize and coordinate a high volume of information.
• Excellent problem solving ability.

To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation.

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